Once you have placed your order with us, you will receive an email with details on the fulfillment process and an estimated ship date. Once your order ships, you will be assigned a local delivery agent and a tracking number to check for the latest updates.

When your order is at your local distribution center, a delivery agent will contact the number on file to schedule for delivery. Deliver appointments are 4-hour windows scheduled Monday through Friday.

If your order was shipped via small parcel courier ( UPS, FEDEX ) you will not be called for a delivery date. Please track your order online to ensure that you are home on the delivery date.

The shipping estimates listed on our website are approximately when an item will leave the warehouse, provided the item is in stock. After your order ships, please allow an additional 7-14 business days for transit to your local delivery agent.

For white glove deliveries, please allow extra time for your orders to be transferred to a premium delivery agent.  

If your estimated delivery date has passed and you have not received your order, please refer to your shipment confirmation email. You will find a tracking message with all the contact information for your local delivery agent. To further inquire about a shipment, please contact the local delivery agent and ask for a status update.

Additionally if you need assistance reaching out to the carrier, you can contact us at service@homevaluefurniture.com or call 571-313-8351for a customer service representative.

Upon placing an order with us, you will receive an automated confirmation with the details on your purchase. After your order is processed and scheduled by one of our customer service agents, you will receive an email with details on the fulfillment process and an estimated ship date.

Make sure to check your spam or junk folders, as sometimes they may appear there. Please also make sure to add us to the safe senders list to receive our future updates. If you are not getting any emails from us please do not hesitate to contact us.  

For orders shipping with white glove delivery, paid storage is available for an added fee. Storage fees start at $200 for up to three items, and are delivered no later than 60 days from your estimated ship date (subject to availability). Each additional month is billed at $200 per month, with a one month minimum, subject to availability. Orders that have shipped must be delivered promptly upon arriving at your local delivery agent. After a one-week grace period, if you are unable to accept delivery, the local delivery agent will assess a daily storage fee. The customer is responsible for any additional fees or penalties passed on by the delivery agent. 

If you are interested in paid storage, please submit a delivery request form. 

Please make sure not to miss your delivery appointment; you will incur additional delivery fees such as re-delivery, storage charges and/or return shipping costs. Any additional charges accrued with the delivery company will be transferred to the customer.

We use specialized third party companies to deliver your products to you as efficiently as possible. In rare cases they might experience a few complications or communication issues. The problem is most likely due to failed updates to their tracking system, or there is a mix up at one of their distribution centers.

You may contact us and a customer service representative can look into this for you by calling 571-313-8351 or emailing service@homevaluefurniture.com.

Changing your delivery address is easy. Contact us and we will update your details. If you order is scheduled for shipping, changing your delivery address is not usually possible, and you may be charged for an address change.

Once your order has shipped and you have received your shipment confirmation email, the carrier will reach out to you to schedule delivery to your home! Please refer to your tracking number to check for the latest status for your delivery or if the carrier requires any documentation to be filed.

We do! Located in Sterling Plaza Mall! Stop by during normal business hours, or reserve an appointment with a customer service agent by calling 571-313-8351 or emailing service@homevaluefurniture.com

We do! We love working with interior designers and other trade professionals. Click here for more details on our trade program benefits!

Major Credit Cards: Visa, MasterCard, Discover and AMEX
Alternative Payment: PayPal 

Yes, just give our sales team a call on 571-313-8351 and we are happy to help.
Our hours are 10:00 am to 8:00 pm, Monday to Saturday and 11:00 am to 7:00 pm on Sunday.

Sales tax for an order is based on the shipping address.