CLAIM FORM
Shipping damages, refusals and defects must be reported to Home Value Furniture within 24 hours of your delivery. For orders with standard delivery, you are responsible to keep the item's original packaging for the duration of the claim. Return Authorizations require the item to be packed and returned in its original packaging.
Please review these important reminders:
For orders with standard delivery, the customer is responsible to keep the item's original packaging for the duration of the claim. Approved replacements require the damaged item to be returned in its original packaging. In order to better assist you, claims are responded to via email only. Once all required documentation is received, please allow 5-7 business days for intake, processing and resolution.